PRIVACY POLICY
This Privacy Policy explains how Visual Habit collects, uses, stores, and protects information shared through our website, enquiry forms, payment links, social media, email, WhatsApp, calls, and project communication.
By using our website, submitting an enquiry, making a payment, or working with Visual Habit, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information when you contact us, submit a form, request an audit, make a payment, or work with us:
Name
Business name
Email address
Phone number or WhatsApp number
Country and city
Instagram handle
Website link
Business details
Project requirements
Budget range
Brand assets
Social media access details
Payment status and transaction details
Communication shared through email, WhatsApp, forms, calls, or other channels
We do not intentionally collect sensitive personal information unless it is required for a specific project and voluntarily shared by the client.
2. How We Collect Information
We may collect information through:
Website forms
Audit enquiry forms
Email communication
WhatsApp or phone communication
Social media messages
Payment links or invoices
Client onboarding forms
Meetings, calls, or project discussions
Third-party tools used for forms, analytics, payments, communication, or project management
3. Why We Use Your Information
We use your information to:
Respond to enquiries
Review your brand, website, Instagram, Google presence, or digital touchpoints
Prepare proposals, quotations, invoices, and project plans
Provide strategy, content, design, video, marketing, and digital services
Communicate about project requirements, timelines, approvals, and payments
Process payments and confirm transactions
Share updates, reports, drafts, and deliverables
Maintain internal records
Improve our services, website, process, and client experience
Comply with legal, tax, accounting, and regulatory requirements
We only use personal information for lawful business purposes related to enquiries, projects, payments, service delivery, communication, and compliance.
4. Payment Information
Payments may be processed through Razorpay or another approved payment provider.
Visual Habit does not store full card numbers, CVV details, banking passwords, UPI PINs, or sensitive payment authentication details.
Payment providers may collect and process payment information according to their own terms, privacy policies, and security practices.
Visual Habit may receive payment confirmation details such as transaction status, amount paid, payment date, invoice reference, customer name, email, phone number, and transaction ID.
5. Sharing of Information
We do not sell personal information.
We may share necessary information with trusted third parties only when required for business operations, service delivery, payments, communication, compliance, or project execution.
This may include:
Payment gateways
Accounting or invoicing tools
Website hosting providers
Form tools
Email and communication tools
Project management tools
Design, editing, or analytics tools
Legal, tax, or compliance advisors
Government, regulatory, or legal authorities if required by law
We share only the information reasonably required for the relevant purpose.
6. Third-Party Platforms
Our website or services may involve third-party platforms such as Razorpay, Instagram, Google, Meta, WhatsApp, email providers, analytics tools, hosting platforms, or other software.
These third-party platforms have their own terms and privacy policies.
Visual Habit is not responsible for the privacy practices, security, policies, or actions of third-party platforms.
7. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website visits, improve performance, measure campaigns, and improve user experience.
These tools may collect information such as browser type, device type, pages visited, time spent on the website, traffic source, approximate location, and interaction behaviour.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
8. Data Storage and Security
We take reasonable steps to protect the information shared with us.
However, no internet transmission, website, software, email, payment gateway, or digital storage system can be guaranteed to be completely secure.
Clients should avoid sharing passwords, OTPs, banking credentials, or unnecessary sensitive information through insecure channels.
Where account access is required, we recommend using official access-sharing methods wherever possible instead of sharing passwords directly.
9. Data Retention
We may retain personal information, project records, invoices, payment details, communication, and business documents for as long as required for service delivery, internal records, legal compliance, tax purposes, dispute resolution, or legitimate business needs.
When information is no longer required, we may delete, archive, anonymise, or securely store it as appropriate.
10. Your Rights
Depending on applicable law, you may request access to, correction of, updating of, or deletion of your personal information.
You may also request that we stop using your information for certain communication or marketing purposes.
Some information may need to be retained where required for legal, tax, accounting, dispute, fraud prevention, or compliance purposes.
11. Marketing Communication
If you contact Visual Habit or work with us, we may use your contact details to respond to you or share relevant business communication.
We may occasionally share updates about our services, work, or offers.
You can ask us to stop sending non-essential communication at any time.
12. International Clients
Visual Habit is based in India and may work with clients in India and internationally.
By sharing information with us, international clients understand that their information may be processed, stored, or accessed in India or through third-party platforms used for business operations.
13. Children’s Privacy
Our services are intended for businesses, brands, creators, and professionals.
We do not knowingly collect personal information from children.
If you believe a child has shared personal information with us, please contact us and we will take appropriate steps.
14. Updates to This Privacy Policy
Visual Habit may update this Privacy Policy from time to time.
The updated version will be published on this website. Continued use of our website or services after updates means you accept the revised Privacy Policy.
15. Contact
For questions, corrections, deletion requests, or privacy-related concerns, please contact:
Visual Habit
hello@visualhabit.com
@visualhabitdigital